Mrbet Casino Contact Us: Channels, Hours, Reply Speeds
Gaming OGL/2016/4948/844+64 9 307 7153
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Mrbet Casino Contact Us

Reach Mrbet Casino by live chat, e-mail or phone, and support answers every channel round the clock.

Talk To Support 256-bit SSL encrypted
Paid out today
636,909 NZ$
8,482 Players online now
Gaming Control Board license OGL/2016/4948/844 issued to Mrbet Casino N.V., company number 655617, Dr. M.J. Hugenholtzweg, Willemstad.
Average withdrawal in 4 minutes, up to NZ$97,000 per transaction, NZ$18M paid weekly across all venues.
256-bit SSL across all sessions, audited by iTech Labs, 10 payment methods including Visa, Mastercard, Apple Pay and POLi.
Mid-Problem Right Now

Choose Your Channel And Go

Choose your channel here and know exactly who answers, when, and in how long.

Fastest Human Reply
Use live chat for locked logins, bonus questions and anything urgent; a person picks up in about two minutes, day or night, all year round.
Start Chat
Answers You Can Keep
E-mail [email protected] for statements, document questions and longer explanations; a reply lands in your inbox within four hours, any day of the week.
Write To Us
Hear A Real Voice
Call +64 9 307 7153 (NZST) when you want a voice on the line; typical pick-up is five minutes, and the desk never closes.
Call Support
Built For New Zealand

Local Number And Local Hours Beat Any Guesswork

Here is how Mrbet Casino handles New Zealand players, from the local line to the Curaçao licence behind it.

How To Reach

NZ phone+64 9 307 7153
Support time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who Supervises

Regulator and licenceGaming Control Board Curaçao, OGL/2016/4948/844

Need Help

Gambling helpGambling Helpline New Zealand, Problem Gambling Foundation, Lifeline Aotearoa

Reach Out Beyond The Casino Walls

Gambling can stop being fun, and nobody should sort that out alone. Three New Zealand organisations offer free, confidential support, and none of them work for Mrbet Casino.

Gambling Helpline New Zealand. Runs a free, confidential helpline for anyone worried about their own gambling or someone else's.

Problem Gambling Foundation of New Zealand. Provides counselling and practical advice to people harmed by gambling across New Zealand communities.

Lifeline Aotearoa. Offers immediate crisis support by phone and text for anyone in distress, gambling-related or otherwise.

Full article
Straight To The Right Desk

Get Straight To The Team That Fixes It

Pick the right inbox and your message lands with the team that can actually act on it.

Account Desks

General support[email protected]
Verification (KYC) documents[email protected]

Money Desks

Deposits and withdrawals[email protected]

Other Desks

Complaints[email protected]
Privacy and personal data[email protected]
Business and partnerships[email protected]
Answer Times

Hours And Reply Speeds

We keep every line open at every hour, so the clock never decides whether you get help.

Live Chat

Live chat hoursavailable round the clock
Chat first reply2 minutes typical
Time zone usedNZST

E-mail

E-mail address[email protected]
E-mail reply4 hours typical

Phone

Phone number+64 9 307 7153
Phone wait5 minutes typical

Collect These Details First

Pull these details up before you open chat, send mail or dial the New Zealand line.

  • Your registered e-mail address
  • Your account username or player ID
  • Payment reference for the transaction in question
  • Screenshot or photo showing the error
  • Short outline of what went wrong
Four Steps To A Decision

When Support Cannot Fix It

Nothing here stops at a shrug: a written record, a second look and a regulator outside the building.

A Record You Can Keep
Put your case in writing to the support desk, with your account e-mail, dates, amounts and any screenshots. You get a written trail from the first reply onwards.
When Numbers Still Clash
Read the answer carefully and check the reasoning against your own records. If the numbers still do not line up, reply on the same thread instead of starting a new one.
Can A Manager Take Another Look?
Ask for a manager to review the same facts, and say plainly why the earlier answer missed the mark. A senior staff member looks again and writes back with a decision.
Past Us, Not Around Us
Wait for the written outcome from us, then take the file to the Gaming Control Board Curaçao if it still feels wrong. They licence Mrbet Casino N.V. and can act on your record.
Settled In A Minute

Certainty On Support In Twenty Lines

Six lines that close the loose ends players ask about after the first reply lands.

trustHow long has Mrbet Casino held its Curaçao licence?+
Since 2016 Mrbet Casino N.V. has run on a Curaçao licence from the Gaming Control Board Curaçao, number OGL/2016/4948/844. Any question about that permit goes to the support desk, which answers round the clock in NZST. Complaints you cannot settle there go to the same regulator.
trustCan I get help without giving my password out?+
Give the email address you registered with and nothing else. Our advisors never ask for a password, and no legitimate request will ever include one. Name the payment method on the account if you want the reply matched faster.
trustWhat if I close my account and change my mind later?+
Closing an account permanently starts with one message to the support desk, which confirms it in writing. Before that, cool-off periods and self-exclusion sit on your account settings if you only need a break. Either way, withdrawal rules on bonus funds still apply.
trustWhere do I send my documents for account verification?+
Verification usually clears in around 59 hours once photo identification, proof of address and a payment card image reach the verification desk. Slow scans and mismatched names stretch that window, so send clear copies. You hear back at the registration email address either way.
trustWhat happens when I ask to delete my personal data?+
A request for a copy or deletion of personal data goes to [email protected], and the privacy desk replies in writing. Certain records stay with us because licence rules require them, and the reply says which. Nothing is erased while a withdrawal or investigation is still open.
Company Details

Licensed Then, Licensed Now

Once you finish this, you know the company, the regulator and where to send a letter.

The Company

Legal nameMrbet Casino N.V.
Company number655617 (Curaçao)
Registered addressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao
Licence numberOGL/2016/4948/844

Written Contact

E-mail[email protected]

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