Before you place the next one

Mrbet Casino Responsible Gambling: Keep Time and Money in Your Hands

Play only from 18+, and deposit limits, loss limits, session reminders, cool-off periods and self-exclusion sit in every account.

Set Your Limit

Gaming Control Board license OGL/2016/4948/844 issued to Mrbet Casino N.V., company number 655617, Dr. M.J. Hugenholtzweg, Willemstad.

Four facts

Know the basics before you stake

You will leave knowing your age floor, who licenses us, who answers the phone and where to write.

Minimum age18+

Licensed byGaming Control Board Curaçao under license OGL/2016/4948/844

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Built-in protection

Limits waiting in your account settings

Mrbet Casino keeps these in the account rather than in a support email, so you decide before the mood does.

Cap what reaches your balance

Choose a deposit limits cap so the money that reaches your balance stays predictable. Switch it on the moment you open the account, before you know how a session will feel.

Decide your session ceiling

A loss limits setting counts down what a session may take from you. Turn it on before the first spin if past sessions have lasted longer than you planned.

Session reminders

Session reminders nudge you as time passes in the account. Switch them on for evenings when one game leads to the next and the clock disappears.

Time out of play

Taking a cool-off periods break freezes play for a stretch you choose. Reach for it when you want a clear head before deciding whether to come back.

Self-exclusion

Closing yourself off with self-exclusion locks you out of your own account. Use it when a short pause is clearly not enough and you want the door properly shut.

While you are logged in

Your first limit takes minutes

Most players worry a limit will spoil the fun, so check how quickly yours is in place.

Know where you are

Open your profile menu from the logged-in account and confirm you are in the settings area of your own account, not the game screen.

Before the first spin

Move into the limits section and read what is already switched on. Any cap you set here applies to the account itself, not just one game.

Match the cap

Pick the type that matches your worry: deposit, loss or session time. Match it to what has gone wrong before, not to what you hope will happen.

Is it active?

Confirm the setting and check the account shows it as active. If the screen still looks unchanged, contact the support team before you play on.

This is the point to call

Before it feels heavy, pick up the phone

No fee, no judgement and nothing that reaches your account unless you ask.

Gambling Helpline Aotearoa

Trained people answer day or night, free of charge, and the conversation stays private. Ring them, or text 8006 if talking out loud feels like too much for now. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling, peer support and cultural support run through 18 clinics across the country, with no cost to you. Freephone or text during weekday hours, weekdays only. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site is built for players and for the people living with them. Read the signs of harm, practical tips and a local support finder at your own pace. safergambling.org.nz

Is a pause or a full stop right for me?

Cool-off period. A cool-off period halts play for hours or days while your balance and history stay where they are. Ask support to start one, and access returns to you once the period runs out.

Closed, not paused. Self-exclusion locks you out of the account for a long stretch, and the door does not reopen early once it is set. Request it through support; your details and balance wait until the term ends.

No national list here. Nothing in New Zealand holds a national list of excluded players, so this account is where exclusion happens. Set it here first, then let the helpline talk you through what comes next.

When someone younger shares your device

Verified before any payout. Sign-up asks for your date of birth and no account opens below 18. Photo identification, proof of address and a payment card image are checked before the first withdrawal, so the person behind the profile is known.

A shared tablet in the lounge. Put blocking software on the shared computer, tablet or phone so gambling sites stay shut on that device. Choose a tool that needs a password only an adult holds, so the barrier survives a curious evening.

When you are the worried one. Say what you have noticed about their play without blame, then ring the Gambling Helpline Aotearoa on 0800 654 655, free and staffed 24/7. Relatives can text 8006 for the same advice, and Problem Gambling Foundation counsellors speak with whanau too.

When the fun turns into a chore

Catching these signals early keeps a habit from hardening. A deposit limit or a cool-off period set in your account is the first move, and one call can plan the next.

Read each line and notice which ones have started to sound familiar.

Chasing a shortfall with a bigger deposit
Playing longer than you told yourself
Keeping your play quiet at home
Borrowing to cover a deposit
Thinking about the next session at work
Depositing again after saying you would stop
Feeling flat or on edge when you cannot play

A relative's worry

Read this before you adjust anything

Open this when a limit, a pause or a relative's play needs a straight answer today.

How do I help a relative who is playing too much?+

Phone Gambling Helpline Aotearoa on 0800 654 655 at any hour, and know that its advisers also talk with relatives, not only with players. Free texting is offered there too, and the Problem Gambling Foundation runs family counselling through 18 clinics.

What if my circumstances change and a limit feels too tight?+

Return to the responsible gambling section inside your account settings, where the same fields let you revise a figure you set earlier. Set the new number outside a session and not straight after a loss, so the choice reflects a clear head rather than a mood.

Will pausing here stop me joining another casino?+

No. New Zealand keeps no national self-exclusion register, so your exclusion lives in your Mrbet account only and covers no other operator. If you want protection across other sites, arrange each one separately.

Can I lift an exclusion before the period I picked finishes?+

No. A self-exclusion stays in force for the whole stretch you chose at the start, and the account stays closed for play until that stretch ends. Choosing a longer period is the only reliable way to keep an impulsive day from reopening it.

What does a cool-off suspend, and when can I play again?+

A cool-off freezes play on your account while leaving the account itself, your history and your balance in place. Once the break you selected runs out, sign-in for gambling returns by itself without a message to support.

Do the same limit settings appear in the mobile version?+

Yes. The mobile site carries the same responsible gambling section as the desktop, so a limit, reminder or pause can be arranged from a phone. Sign in the way you normally do and look for the tools under your account.